Refund Policy

1. The guarantee

Every YakiemBattle plan, at every seat count, is covered by a 30-day money-back guarantee. If you are not satisfied within 30 days of purchase, you can request a full refund of the amount paid for that order. No questions, no retention flow, no phone call.

2. How to request a refund

Refunds can be requested in either of two ways:

• From your dashboard: open the order and choose "Request refund". The request is processed by our team within 5 business days.
• By email: write to hello@yakiembattle.com from the address on your account, quoting the order number. Order numbers are visible on the Orders page.

3. Timeline and payment method

Approved refunds are returned to the original payment method. Depending on the payment provider and your bank, the money may take 3–10 business days to appear.

The 30-day window runs from the purchase date of the order, not from activation. If you buy a plan and install it on day 25, you still have until day 30 to decide.

4. What happens to seats and telemetry

When a refund is granted, the corresponding seats are revoked and the license keys are deactivated. Telemetry for the refunded seats is deleted within 30 days, in line with the Privacy Policy.

5. Additional purchases

The guarantee applies to each purchase. If you purchase additional seats later, each purchase has its own 30-day window.

6. Exceptions

We reserve the right to decline a refund request where there is evidence of fraud, abuse of the guarantee (for example repeated purchase-and-refund cycles), or a breach of the Terms of Service. We will tell you clearly if we decline, and why.

Additional seat purchases are separate transactions. Each has its own 30-day guarantee window.

7. Cancellation

Revoking a seat does not entitle you to a refund for the remaining period, except as described in section 1.