Frequently asked questions
Straight answers about licenses, billing and privacy. If your question is not here, our support team replies within one business day.
Licenses & activation
The first device that activates a license key binds to it via a hardware fingerprint (a hash of stable device identifiers). The same key cannot activate on another machine.
No. Each license key is single-use and bound to one device. If you need protection on a new computer, you will need to purchase a new key.
Revoke the seat immediately from your dashboard to deactivate protection on that device. You will need a new key for a replacement device.
Uninstalling the app, even on the same device, consumes the license key. You will need to purchase a new key to reactivate protection.
Payments & refunds
No. YakiemBattle is a one-time payment. You pay once, your license key activates on one device, and protection stays active as long as the device is protected. There are no recurring charges.
Within 30 days of purchase, request a refund from your dashboard or by email. We refund to the original payment method within 5 business days. No retention flow, no phone call.
Uninstalling the app, even on the same device, consumes the license key. You will need to purchase a new key to reactivate protection.
Protection & privacy
Windows 10 and 11, macOS 12 and newer, and major Linux distributions. All three ship the same engine and seat-bound licensing.
No. We collect only what is required to operate licenses, billing and protection. Telemetry is stored per account, encrypted at rest, and never shared with third parties.
Scan history and telemetry are deleted 30 days after the license is revoked or expires, per our retention policy. Invoices are kept for legal accounting purposes.
Behavioural heuristics flag suspicious activity patterns even without a known signature, and quarantine suspicious files until the engine team reviews them.